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Our mission

To provide outstanding care and support that recognises the needs of veterans and their families.

Our care

We provide loving, compassionate care and support for veterans and their families living with disability or dementia.

 

We do this through our four Homes and through our services reaching into the community, including Day Care, Lunch Clubs and a Telephone Friendship Service.

 

Our highly skilled, motivated staff meet the nursing, disability and dementia care needs of our residents in an appropriate, personalised and compassionate way.

The dementia care offered by our Solihull, Surbiton and High Wycombe Homes focuses on person-centred support with empathy and understanding. We are evolving this to include new developments in dementia care and the use of technology. These will improve diagnosis and outcomes, while keeping veterans and their partners at the heart of what we do.

 

All of our Homes offer end-of-life care accredited by the Gold Standards Framework, which trains staff in end-of-life care and recognises best practice.

 

We were named in the Top 20 Small Care Home Groups 2026, thanks to the five-star feedback from relatives on carehome.co.uk.

Merger with Care for Veterans

A merger with Care for Veterans in 2025 enables us to provide a more effective, efficient and wider-reaching offer to the veteran community of all ages.

 

Now called Care for Veterans – a Royal Star & Garter Home, it also focuses on a multi-disciplinary approach in the care and rehabilitation of residents, which includes care for Acquired Brain Injury and degenerative neurological conditions.

Community services

Aiming to raise the standards of care for all veterans, we now offer services reaching into the community, including Day Care and Lunch Club services, and a Telephone Friendship Service.  

 

We also established the Veteran Friendly Framework (VFF), a programme designed for use in residential settings for older people, which helps care providers to offer appropriate support for the thousands of veterans living in care homes across England.  

 

We constantly evolve our services and innovate in our care to meet the needs of our Armed Forces family, just as we have for more than 100 years. 

The friendly staff very much treat the residents with respect and as individuals, helping my dad develop physically, emotionally and socially. Just as importantly, he considers this his home and feels safe and happy.
Relative
Solihull
I’m impressed with the quality of care and the whole environment. The staff are uniformly pleasant and upbeat, and take a personal interest in the residents.
Relative
Surbiton
The care my father has received is exceptional. He is treated with respect and kindness. The staff are friendly and welcoming to visiting family and communicate effectively. It is a comfort to know that he is well cared for. I could not wish for more.
Relative
High Wycombe
The care home provides a wide range of activities and puts on entertainment for the residents. I could definitely not find a better place for my brother to be cared for.
Relative
Worthing

Our knowledge

We have 110 years’ experience in providing pioneering nursing and therapeutic care to veterans living with disabilities and dementia. We are committed to sharing our knowledge, skills and experience with other organisations to promote better care for veterans and all older people. We partner with health care, military and academic organisations to share and develop our knowledge for the benefit of our communities.

Our future

We are developing our services in line with a new strategy which will be published in June 2026. Whichever way we offer our care, friendship, respect, courage and compassion are always at the heart of what we do.

Our publications

For an overview of our activities during the previous year and an insight into life in our Homes and beyond, please go here: Publications & Reports – Royal Star & Garter

Our awards

We are proud that our commitment to providing exceptional care has been acknowledged by a range of respected healthcare stakeholders.

  • 2026

    • We were awarded the 'Top 20 Care Home Awards Small Groups 2026' by carehome.co.uk in 2026.

  • 2025

    • We are delighted to be awarded ‘Highly Commended’ in The Hennell Award for Innovation and Excellence in Dementia Care.

    • We are honoured to be shortlisted at the National Care Awards in the Care Home Group of the Year (small) category.

  • 2024

    • We are delighted to have been awarded the Defence Employer Recognition Scheme Gold Award 2024 for our support of the Armed Forces community.

    • Our High Wycombe Home received the Gold Standards Framework re-accreditation at Platinum level, for its delivery of end-of-life care.

    • Our Surbiton Home received the Top 20 Care Homes in London award from carehome.co.uk.

  • 2023

    • We were awarded the Chief Nurse for Adult Social Care Team Award – Solihull dementia care.

    • We are delighted to have been awarded the Defence Employer Recognition Scheme Silver Award 2023 for our support of the Armed Forces community.

    • We were awarded for the third year running the 'Top 20 Rated Care Home Group' by carehome.co.uk in 2023.

    • Our High Wycombe Home was rated 'Outstanding' in its first inspection by the Care Quality Commission.

  • 2022

    • We were awarded for the second year running the 'Top 20 Rated Care Home Group' by carehome.co.uk in 2022.

    • Our High Wycombe Home received the Top 20 Care Homes in Southeast England award from carehome.co.uk.

  • 2021

    • Our High Wycombe Home has been awarded a national Gold Standards Framework (GSF) Quality Hallmark Award for its delivery of end-of-life care.

    • Rida Diab, Head Chef at our Surbiton Home, won Catering Manager of the Year at the NACC Awards 2021.

    • We were awarded the 'Top 20 Rated Care Home Group' by carehome.co.uk in 2021.

    • Our Surbiton Home was recognised as a top 20 care home in London in the Carehome.co.uk awards.

    • We won the Professional Excellence category at the Alzheimer’s Society’s Dementia Hero Awards 2021.

    • The High Wycombe Home is a finalist for the Care Home Awards – Best new care home.

    • Our Surbiton Home won the South London Community Star & Care Award in the Charity or Fundraiser of the Year.

  • 2020

    • The High Wycombe Home is a finalist for the Pinders Healthcare Design Award, in the 'Best Specialist Dementia Design' category.

    • The Solihull Home is a finalist for the Nursing Times Awards, in the 'Care of Older People. category.

    • The Solihull Home was rated ‘Outstanding’ by the Care Quality Commission.