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Our mission

To provide an outstanding range of quality care and therapies to veterans and their partners living with disability or dementia.

Our care

We provide care for ex-Service people and their partners who live with disability or dementia in three state-of-the-art Homes. We work to ensure that ex-Service people and their partners who need our care are looked after and respected as individuals. Their nursing, disability and dementia care needs are met in an appropriate, personalised and compassionate way, by highly skilled, motivated staff. We’ve been providing care for veterans for over a century. We constantly evolve our services and innovate in our care to meet the present and future needs of our Armed Forces, just as we have for more than 100 years.

I was impressed at the level of thought and detail that goes into not just the care, but also the way in which the environment and facilities are laid out. Royal Star & Garter truly is an example of how a care home should function.
The Rt Hon The Earl Howe
Minister of State for Defence
We as a family have nothing but praise for Royal Star & Garter and everyone involved with my Mum's life there, I feel lucky that she and I are able benefit from their support and dedication. Lister is a very special place, and I feel privileged that my mother is able to live there.
Jenny
Relative

Our future

Today, we run three Homes where we deliver an unparalleled level of specialist nursing care for veterans, including award-winning dementia care.

 

We are developing our services to provide day care, home care and care for younger veterans.

Whichever way we offer our care, friendship, respect and compassion are always at the heart of what we do.

Read our new strategy - towards 2025

By 2028, we estimate that around 65,000 veterans will have developed dementia.

We provide over a third of the dementia care beds offered to ex-Service people in England.

Our knowledge

The charity has over 100 years’ experience in providing pioneering nursing and therapeutic care to disabled veterans. We are committed to sharing our knowledge, skills and experience with other organisations to promote better care for all veterans and older people. We partner with health care, military and academic organisations to share and develop our knowledge for the benefit of our communities.

 

Sharing our experience

We are passionate about innovation in our care to improve the lives of veterans and we are ideally placed to provide training. The Homes offer nursing and military nursing student training and placements to Nursing Associate Trainees as part of an NHS pilot scheme.

Our publications
Our awards

We are proud that our commitment to providing exceptional care has been acknowledged by a range of respected healthcare stakeholders.

  • 2024

    • Our High Wycombe Home received the Gold Standards Framework re-accreditation at Platinum level, for its delivery of end-of-life care.

    • Our Surbiton Home received the Top 20 Care Homes in London award from carehome.co.uk.

  • 2023

    • We were awarded the Chief Nurse for Adult Social Care Team Award – Solihull dementia care.

    • We are delighted to have been awarded the Defence Employer Recognition Scheme Silver Award 2023 for our support of the Armed Forces community.

    • We were awarded for the third year running the 'Top 20 Rated Care Home Group' by carehome.co.uk in 2023.

    • Our High Wycombe Home was rated 'Outstanding' in its first inspection by the Care Quality Commission.

  • 2022

    • We were awarded for the third year running the 'Top 20 Rated Care Home Group' by carehome.co.uk in 2022.

    • Our High Wycombe Home received the Top 20 Care Homes in Southeast England award from carehome.co.uk.

  • 2021

    • Our High Wycombe Home has been awarded a national Gold Standards Framework (GSF) Quality Hallmark Award for its delivery of end-of-life care.

    • Rida Diab, Head Chef at our Surbiton Home, won Catering Manager of the Year at the NACC Awards 2021.

    • We were awarded for the third year running the 'Top 20 Rated Care Home Group' by carehome.co.uk in 2021.

    • Our Surbiton Home was recognised as a top 20 care home in London in the Carehome.co.uk awards.

    • We won the Professional Excellence category at the Alzheimer’s Society’s Dementia Hero Awards 2021.

    • The High Wycombe Home is a finalist for the Care Home Awards – Best new care home.

    • Our Surbiton Home won the South London Community Star & Care Award in the Charity or Fundraiser of the Year.

  • 2020

    • The High Wycombe Home is a finalist for the Pinders Healthcare Design Award, in the 'Best Specialist Dementia Design' category.

    • The Solihull Home is a finalist for the Nursing Times Awards, in the 'Care of Older People. category.

    • The Solihull Home was rated ‘Outstanding’ by the Care Quality Commission.

  • 2019

    • Markel 3rd Sector Care Awards: Special Recognition award for Roundel House, Solihull Home.

    • Dementia Care Matters Level 1 Accreditation – Solihull, placing it in the top one percent of all residential care homes in England.

    • Dementia Care Matters Level 2 Accreditation – Surbiton

    • Dementia Care Awards: Dementia Interior Design Finalist – High Wycombe

    • Student Nursing Times Awards: Nursing Associate Training Programme Provider of the Year Finalist

    • Kingston Business Excellence Awards: Best Charity or Social Enterprise Finalist

    • Caring UK Awards: Dementia Care Team Finalist

    • Markel 3rd Sector Care Awards: Dementia Care Award Finalist

  • 2018

    • Activities Manager Raquel Pena Aristizabal, received the award for Best Activities Co-ordinator/Facilitator at the National Care Awards

    • The Solihull Home was awarded Level 1 national dementia care accreditation for the second time by Dementia Care Matters, placing us in the top one percent of all residential care homes in England.

    • The Surbiton Home was awarded Level 2 national dementia care accreditation by Dementia Care Matters.

    • The Surbiton Home was rated ‘Good’ by the Care Quality Commission (CQC), with an ‘Outstanding’ rating for care.

  • 2017

    • Care at The Royal Star & Garter Home in Solihull was rated ‘Outstanding’ by the Care Quality Commission (CQC).

    • Solihull and Surbiton Homes were rated Level 1 'The Butterfly Household Model of Care Accreditation Award' by Dementia Care Matters.

  • 2016

    • The Surbiton Home won the Best Dementia Interior Design Award in the 7th National Dementia Care Awards.

  • 2015

    • The Solihull Home won awards at the 6th National Dementia Care Awards: Best Dementia Team Award and Best Resident/Relative Contribution Award.

  • 2014

    • The Surbiton Home won the Pinders Healthcare Design Award, in the 'Best Dementia Home - Small' category.

  • 2009

    • The Solihull Home won the Pinders Healthcare Elderly Care (More than 60 Beds category) Award.