What we do

Our care

We provide care for veterans and their partners, who live with disability or dementia, in three state-of-the-art Homes and we have launched new services reaching out into the community, including Day Care, Lunch Clubs and a Telephone Friendship Service.

Our highly skilled, motivated staff meet the nursing, disability and dementia care needs of our residents in an appropriate, personalised and compassionate way.

We are investing in training non-medical prescribers to prescribe medication from a set formulary. This rapid on-site response means residents obtain medication within hours, and avoid the risk of their health further deteriorating.

We constantly evolve our services and innovate in our care to meet the present and future needs of our Armed Forces, just as we have for more than 100 years.

The care provided to people by Royal Star & Garter in High Wycombe was outstanding… We found this to be a well-run and supportive service that focused on people’s needs. Other services can look to it as an example of the high standards of care people should expect.

Hazel Roberts

Head of Inspection for Adult Social Care, Care Quality Commission

Mum is happy there. The staff are lovely with her. They hold her hand and spend time with her. It’s very loving. Now we know she is safe and well looked after, so it’s a great relief to have that peace of mind

Sue

Relative

Our future

We are developing our services to provide care for younger veterans, who will need high levels of specialist care for the duration of their lives. We will create a community and Home designed to meet their needs, while supporting them to live as independently as possible.

Whichever way we offer our care, friendship, respect and compassion are always at the heart of what we do.

Read our new strategy - towards 2025

By 2028, we estimate that around 65,000 veterans will have developed dementia.

We provide over a third of the dementia care beds offered to ex-Service people in England.

Our knowledge

The charity has over 100 years’ experience in providing pioneering nursing and therapeutic care to veterans living with disabilities and dementia. We are committed to sharing our knowledge, skills and experience with other organisations to promote better care for veterans and all older people. We partner with health care, military and academic organisations to share and develop our knowledge for the benefit of our communities.

Sharing our experience

We are passionate about innovation in our care to improve the lives of veterans and we are ideally placed to provide training. The Homes offer nursing and military nursing student training and placements to Student Nursing Associate as part of an NHS pilot scheme.

Our publications

Annual Report & Accounts 2023Download
Annual Review 2023Download

Strategy towards 2025Download
Connections Autumn 2024Download

Our awards

We are proud that our commitment to providing exceptional care has been acknowledged by a range of respected healthcare stakeholders.

2024
- Our High Wycombe Home received the Gold Standards Framework re-accreditation at Platinum level, for its delivery of end-of-life care.
- Our Surbiton Home received the Top 20 Care Homes in London award from carehome.co.uk.
2023
- We were awarded the Chief Nurse for Adult Social Care Team Award – Solihull dementia care.
- We are delighted to have been awarded the Defence Employer Recognition Scheme Silver Award 2023 for our support of the Armed Forces community.
- We were awarded for the third year running the 'Top 20 Rated Care Home Group' by carehome.co.uk in 2023.
- Our High Wycombe Home was rated 'Outstanding' in its first inspection by the Care Quality Commission.
2022
- We were awarded for the third year running the 'Top 20 Rated Care Home Group' by carehome.co.uk in 2022.
- Our High Wycombe Home received the Top 20 Care Homes in Southeast England award from carehome.co.uk.
2021
- Our High Wycombe Home has been awarded a national Gold Standards Framework (GSF) Quality Hallmark Award for its delivery of end-of-life care.
- Rida Diab, Head Chef at our Surbiton Home, won Catering Manager of the Year at the NACC Awards 2021.
- We were awarded for the third year running the 'Top 20 Rated Care Home Group' by carehome.co.uk in 2021.
- Our Surbiton Home was recognised as a top 20 care home in London in the Carehome.co.uk awards.
- We won the Professional Excellence category at the Alzheimer’s Society’s Dementia Hero Awards 2021.
- The High Wycombe Home is a finalist for the Care Home Awards – Best new care home.
- Our Surbiton Home won the South London Community Star & Care Award in the Charity or Fundraiser of the Year.
2020
- The High Wycombe Home is a finalist for the Pinders Healthcare Design Award, in the 'Best Specialist Dementia Design' category.
- The Solihull Home is a finalist for the Nursing Times Awards, in the 'Care of Older People. category.
- The Solihull Home was rated ‘Outstanding’ by the Care Quality Commission.