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Complaints

We hope that you never have cause to complain about the service we provide. However, in the unlikely event you have an issue or problem, please choose between the two options below.

Home Care Complaints

Letting us know when you are unhappy with the service you receive gives us the opportunity to put matters right for you and to improve our service in the future for everybody.

Fundraising Complaints

We welcome all comments and feedback about the way we fundraise. If you have a complaint or problem about us, we will aim to resolve it as quickly and efficiently as possible in a personal, fair and confidential way.