Registered Office: 020 8481 7676       Solihull: 0121 711 6330       Surbiton: 020 8339 5100

Privacy Policy

All material contained on The Royal Star & Garter Homes (RS&GH) Website is protected by copyright laws.

RS&GH adheres to Data Protection Laws and follows the guidance of the Information Commissioner’s Office (ICO).

The Royal Star & Garter Homes is a member of the Fundraising Regulator, which is the independent regulator of charitable fundraising. As part of our membership, we are signed up to the Code of Fundraising Practice which is a commitment made to the public which is based on the key principles of being Legal, Open, Honest and Respectful.

If you are unhappy with anything we’ve done whilst fundraising, you can contact Gordon Craig, Director of Fundraising & Marketing at The Royal Star & Garter Homes to make a complaint. We have a complaints procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication.

To find out more about the Fundraising Regulator please click here.

RS&GH is committed to safeguarding your privacy online. We use the information we collect about you to help us understand more about how our site is used and to be able to send you communications about RS&GH that may be of interest to you, either electronically or otherwise. The “personal information” is information that enables us to identify you, such as your email address, name, title and address. Please read the following policy to understand how your personal information will be treated. This policy may change from time to time so please check back periodically.

What personal information does RS&GH collect? RS&GH collects the following information regarding visitors to our website: information regarding what pages are accessed and when, information volunteered by you (such as survey information), email address and your preferred means of communication.

If I use the online donation facility, will my personal information be safe? Our secure online donation facility is operated by Blackbaud and the information you give such as your credit card number and contact information is provided to them so that the transaction can take place. All online transactions take place via a secure server.

Who is collecting your information? When you are in the RS&GH website and are asked for personal information, you are sharing that information with RS&GH alone unless stated otherwise.

With whom does RS&GH share your information? RS&GH will not disclose any of your personally identifiable information, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it. RS&GH may make individual identifying information available to affiliated third parties, including Star & Garter Promotions Ltd our trading subsidiary for marketing purposes. RS&GH does not sell on lists to others.

What is RS&GH’s policy on allowing me to update, correct or delete my personally identifiable information? The accuracy of your individual identifying information is important to RS&GH. If you change email address or if any of the other information we hold is inaccurate or out of date, please email us at:, or write to: Fundraising, The Royal Star & Garter Homes, 15 Castle Mews, Hampton, Middlesex TW12 2NP.

How does RS&GH protect my personal identifiable information? RS&GH is committed to taking reasonable steps to protect the individual identifying information that you provide to us and is subject to the Data Protection Act.

What security precautions are in place to protect the loss, misuse or alteration of my information? Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, RS&GH cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Users under 18 If you use this site for information about fundraising, campaigning or supporting the work of RS&GH, please let an adult know.