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Dementia care Solihull

Exceptional dementia care recognised at The Royal Star & Garter Home, Solihull

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Proud Solihull Home Manager Cheryl Harbourne with the DCM Level 1 certificate

The Royal Star & Garter Home in Solihull has retained its status as one of the leading providers of dementia care in the country.


The Home in Tudor Coppice received its Level 1 Accreditation from Dementia Care Matters (DCM) following an unannounced audit in August.


Level 1 is the highest accolade achievable through Dementia Care Matters’ National ‘Butterfly Household Model of Care Accreditation Award’. Level 1 is awarded to homes that demonstrate ‘exceptional person-centred dementia care of the highest quality of life level’.


Dementia Care Matters has undertaken 750 audits. Only 1% of these lead to a Level 1 distinction.

A Solihull Home resident

To achieve Level 1, there must be over 70% of the day where the majority of the people living in the home are experiencing positive social interactions and positive personal care.


The Royal Star & Garter Homes are ‘Butterfly Service’ Homes and follow the Dementia Care Matters’ internationally recognised standard of care. The care team work as a close, coherent family which is feelings-based and emotional; they treat residents as they would wish to be treated themselves, with compassion and love.


Staff at the Charity also provide in-house DCM training and refresher courses to colleagues.


In its summary, DCM reports: “The Royal Star & Garter Homes is clearly, as confirmed in last year’s rating by CQC, an ‘Outstanding’ home and appears to be able to sustain this going forward.”


The Charity cares for ex-Servicemen and women and their partners living with disability or dementia.


Home Manager Cheryl Harbourne said: I am so incredibly proud of the team in the Solihull Home. This consistent achievement is indicative of the hard work and passion within the team, and I am delighted it has been recognised once again in the form of the Level 1 award.”


The Charity’s Director of Care Pauline Shaw added: “I’m delighted with this news. It is just reward for the Solihull team, and I’m so happy their hard work and dedication has been recognised again. To maintain a Level 1 is exceptional.”

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