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Our People

Our staff, governing body, our volunteers and supporters are all part of the Royal Star & Garter family. We hold the people we care for at the heart of everything we do.


Executive team

Andy Cole OBE MA MBA

Chief Executive

Andy has been Chief Executive since 2016. He was previously Chief Executive of Bliss, the national premature baby charity. Andy is a director of the National Care Forum and a council member of Bucks New University. He is leading our strategy to develop new services that will double the number of veterans we support.

Caley Eldred

Director of Supporter Engagement

Caley Eldred joined us as the new Director of Supporter Engagement in July 2018. Previously the Director of Development at the youth charity City Year UK, Caley has held director level roles at both the food-waste charity FareShare and special care baby charity Bliss, as well as working at Mind and the NSPCC. She is also a trustee of Little Village, which supports families in London.

Martin Goldman MBIFM

Director of Operations

Martin has extensive senior management experience within the Estates and Facilities arena, including NHS Mental Health, Young Epilepsy, the education sector and private industry. Martin joined us in August 2017.

Malcolm Munro-Faure BSc ACA FRSA

Director of Finance

Malcolm qualified as a Chartered Accountant with KPMG and was a member of the international consulting team at Price Waterhouse. He has written for the Financial Times and Institute of Management. Malcolm was the Bookshops and Finance Director at SPCK, before joining us in 2006.

Pauline Shaw OBE BHSc MSc RGN PG Dip Arts (Nursing)

Director of Care & Service Development

Prior to joining us in 2001, Pauline was a registered nurse for 20 years, both in the UK and New Zealand. She has an MSc in Health Care Management. Pauline is currently involved in a NICE committee to review dementia care guidelines in residential settings and is a Trustee with the RNBT. Pauline received an OBE in the 2018 New Year’s Honours List in recognition of her services to Veterans.

Kate Silver FCIPD

Director of People

Kate joined us from the Ministry of Defence, where she has worked for four years – most recently as HR Deputy Director and HR Chief Operating Officer. Prior to that Kate worked for the Cabinet Office as Programme Director, where she was responsible for all work on collective leadership.